The WORST online shopping experience EVER.
I ordered a pair of sunglasses with prescription from Gaffos.com on February, 19th, 2015 and paid $255 in total. One day after, I received a notification email that my package was delivered already. Since it was too fast to deliver a pair of sunglasses with prescription, I contacted Gaffos customer service. The lady replied me that the delivery message was wrong and sunglasses did not send out yet. Until Feb, 25th, I still have not received any shipping information. I reached out to the customer service again at noon and got noticed that what I ordered were backordered. I don’t want to wait long, so I requested to cancel the order and got approved. A few hours after, I received a phone call from their team and suddenly told me the package got delivered on 20th, signed by the doorman, and what they sent were sunglasses without prescription. I rushed to my apartment front desk, found nothing, but could not even argue because they have a written policy that they won’t keep a package that has been delivered for over 3 days. So I tried to solve the problem with Gaffos. I have heard of some friends losing packages and all solutions they experienced were the seller re-send the item or give a full refund. But after emailing, calling, chatting back and forth for two days, Gaffos only refunded me $136. So I made no mistakes in the process, but paid $124 for a missing pair of sunglasses that I did not even order at all. Since I ordered sunglasses with prescription, but they sent me sunglasses without prescription.
So I won’t come back to this store anymore and won’t recommend it to any friends since I consider it an untrustworthy store.